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To Order Call 0844 6931 844

Terms & Conditions

APPLICATION OF CONDITIONS
All estimates, quotation, services and goods supplied by Sky Pet Products Ltd (herein after referred to as ‘the seller’) are subject to these conditions and no variation will apply unless agreed in writing by the Director of the seller.

2. PRICES
All prices are subject to VAT at the rate applicable at the date of invoice. The seller reserves the right to alter prices without prior notice and the new prices will be advised at the time of placing an order.

3. SETTLEMENT TERMS
Unless otherwise agreed invoices are due for payment within the sellers’ credit terms, currently 30 days from the date of invoice. In addition, the seller reserves the right to charge, at cost, any and all third party costs incurred by the seller in the recovery, or attempted recovery, of any unpaid invoices.

4. ORDER VALUE
We recommend minimum ‘to store orders’ should be based on a pallet delivery to avoid damages in transit. All deliveries over £349 excluding VAT are delivered free of charge to most postcodes, please check with our head office for further detail. Special offers may be exempt from these delivery terms.

5. DAMAGE IN TRANSIT
You are responsible for checking goods on delivery. You must always check you have received the correct number of parcels and that there are no damages or pilferage. If you or a member of staff or another person accepting the item sign the drivers’ delivery note ‘clear or blank’ (i.e. Parcels received in good condition) without noting damages or missing parcels we will NOT raise credits or send replacements if damages or missing items are found later.
The delivery driver will HAVE to wait for a signature whilst the item is checked. You should inform us of any signed for damages or missing items within 24 hours. We always request a copy of the delivery note you signed. Damages or missing items claims will not be accepted if the note is signed ‘received in good condition’.

If in doubt ring us on receipt of the delivery and before signing the drivers note.

6. GUARANTEED ON GOODS SUPPLIED
Unless otherwise stated in writing the warranty on all goods supplied will be limited to material failure or defective workmanship. If goods should prove to be defective and accepted as such by the seller, arrangements should be made with the seller who at their discretion, may replace them or refund the price paid.

No warranty will apply to goods to which unauthorised repairs have been made. The seller shall not be liable for any consequential loss, damage, expense or injury resulting from the supply of such goods.

7. DESCRIPTIONS
The photographs, illustrations, dimensions, specifications and type numbers quoted are only a guide. Continued product delivery dictates product appearance and performance may vary slightly.

8. RESERVATION OF TITLE In all dealings the following clauses shall apply. All goods sold by the seller shall be and remain the property of the seller until the purchase price and any other payments due are paid in full. Additionally, all goods shall remain the property of the seller until all sums are paid in full irrespective of any subsequent sale to any third party and irrespective of any receiver or liquidator.

In addition, the seller shall be entitled, and the buyer grants to the seller a license to enter upon the premises of the buyer during normal business hours for the purpose of removing such goods and to remove such goods from the buyer’s premises in the event of non-payment within the terms specified.

9. RETURNS, REFUNDS & CANCELLATION POLICY
We accept returns for refund or credit on items purchased from the seller. Please contact us before any return to agree a date and detail. Depending on the manner in which you have paid we will either issue a credit note, bank transfer or refund to a bank card.

Your acceptance of these terms will be noted by the placement of any new orders received after the 1st of May 2008..